A regional marketplace running out of Bangkok cut “first listing created” as its activation proxy after the Full Funnel Desk engagement. Replacing it with “first paid order fulfilled within 10 days” dropped the headline activation rate from 46% to 19%—and leadership finally funded seller onboarding instead of more top-of-funnel spend.
Timeline: five weeks of taxonomy cleanup, two stakeholder rehearsals, one public post-mortem shared with alumni (numbers rounded).